customers want multi-channel services
customers are spoilt for choice, and great service is often the differentiator. they expect omni-channel service and will switch to companies that provide the service level they expect.
Customers love the fact that they can get touch in with you and get updates on any channel that is convenient to them.
They love that agents respond to them with full knowledge of who they are and their history, regardless of which channel or department.
Managers find setting up Aavaz easy, training agents even easier. With full insights into every aspect of their business, their agents, leads, tickets and most importantly their customer.
Marketers can reach out to and track their online efforts via web tracking, online forms and social media implementations enable conversions in real time
Sales agents can be proactive in their communications once armed with marketing insights, lead tracking, visibility that creates cross sell opportunities and even ongoing account management to ensure customer success.
Support agents love the ease of use, information at their fingertips, and full knowledge of the customer from cradle to date across their life cycle.